FAQ

SHIPPING
  • All orders are shipped in from the UK
  • Typically ordered are shipped the next business day when possible either by 24hr or 48hr Tracked service by Royal Mail.
  • All import customs duties for international shipping are the responsibility of the customer.
  • International shipments can take 2-10 days to receive depending on your proximity to the UK.
  • Once your order has shipped, tracking information for each item in your order will be emailed to you. 

RETURNS
  • He Fe allows returns shipped within 14 days from the day the order was delivered, with the exception that products have be used. 
  • Please email hello@he-fe.com for further support. 
  • All other shipping costs and import duties/taxes associated with returns are the responsibility of the customer.
  • Our Return address is He Fe Ltd, 27 Old Gloucester St, London, WC1N 3AX, UK. 
  • Refunds will not be issued until the returned item has been confirmed received and inspected for condition. 
  • For returns shipping internationally the customer is responsible for attaching all necessary customs documentation. Failure to do so may result in their return being unable to be refunded.