Customer Care
- Any supported need with orders, requests or just to say 'hello' please email our team at hello@he-fe.com.
- We're London based and operate Mon-Fri | 9am-6pm (GMT)
- Our mailing address is He Fe Ltd, 27 Old Gloucester St, London, WC1N 3AX, UK
UK Delivery
- £1.99 by 48 Royal Mail Tracked (2-5 Days).
- £4.99 by 24 Royal Mail Tracked (1-3 Days).
- All orders are shipped from the UK.
- Typically we ship on the next business day.
- Once your order has shipped, tracking information will be emailed to you.
International Delivery
- Worldwide shipping will be coming to the store soon.
- All international orders are shipped from the UK so please allow time and possible import tax duty depending on the destination country, which the purchaser will be responsible for.
- For all PR, Press and UGC requests please message directly on Instagram or email to adrian@he-fe.com.
- Visa, MasterCard, AMEX, Apple Pay, Google Pay, Shop & Klarna are all accepted.
- Any need to cancel or return an order just email with the order number so it can stop before dispatch or if already delivered this can be returned for a full refund within 14 days as usual.
- We follow the full UK Consumer Rights for "Goods" sold online so for any issues with a product or return requests please first email our team at hello@he-fe.com and we'll resolve the issue as quickly as possible.
- Refunds upon confirmation will be issued to original purchaser by the original payment method.