- Any supported need with orders, requests or just to say 'hello' please email our team at hello@he-fe.com.
- We're London based and operate Mon-Fri | 9am-6pm (GMT)
- Our mailing address is He Fe Ltd, 27 Old Gloucester St, London, WC1N 3AX, UK
UK Delivery
- £1.99 by 48 Royal Mail Tracked (2-5 Days).
- £4.99 by 24 Royal Mail Tracked (1-3 Days).
- All orders are shipped from the UK.
- Typically we ship on the next business day.
- Once your order has shipped, tracking information will be emailed to you.
International Delivery
- Worldwide shipping will be coming to the store soon.
- All international orders are shipped from the UK so please allow time and possible import tax duty depending on the destination country, which the purchaser will be responsible for.
PR Requests
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For all PR, Press and UGC requests please message directly on Instagram or email to adrian@he-fe.com.
Payments
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Visa, MasterCard, AMEX, Apple Pay, Google Pay, Shop & Klarna are all accepted.
Cancelations / Return
- Any need to cancel or return an order just email with the order number so it can stop before dispatch or if already delivered this can be returned for a full refund within 14 days as usual.
- We follow the full UK Consumer Rights for "Goods" sold online so for any issues with a product or return requests please first email our team at hello@he-fe.com and we'll resolve the issue as quickly as possible.
- Refunds upon confirmation will be issued to original purchaser by the original payment method.
Accessibility & Data Handling